The use of intelligent assistants that work through voice commands, such as Google Home or Alexa from Amazon, is becoming more and more widespread. This technology is being used in the accommodation spaces to control different devices, such as the television, the coffee machine, or the curtains, and thus make the stay more pleasant.
Contactless systems range from faster payment methods, booking services, scanning restaurant menus, and even checking in or opening rooms without the need for physical keys.
Natural Language Processing
To ensure an unparalleled guest experience, companies will increasingly turn to technologies such as artificial intelligence and Natural Language Processing, which analyze conversations and interactions with users to identify areas of opportunity that allow them to devise better services or operational processes.
One of the technologies that are booming is facial recognition. Several airports in the world have chosen to use facial recognition at the boarding gates of planes so that people’s passports and boarding documents do not have to be checked by humans.
Together, these technologies could become an important catalyst to boost tourism and travel this 2021 and offer travelers greater security during their travels.